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9. Customer Service
Customer service is available by phone and also on the Internet.
- Help over the phone
If you do not know your Broad Band access parameters, dial 900 50 20 10 from this access and
an automatic service will tell you the IP address of your access.
- Help on the Internet
All information on ADSL can be found in the MOVISTARonline.com All ADSL area:
URL: www.movistar.es/adsl
- Other addresses of interest:
1. - Documentation and software updates: in this area you can download the latest versions of
configuration programmes, software updates for the ADSL router and user documentation; an
easy way of benefiting the most from your high speed line.
URL:
URL:
www.movistar.es/adsl/ayudakit
www. movistar.es/adsl/descarga
2. - Tutorials: didactical material for both new and more advanced users.
URL: www. movistar.es/adsl/experto
TELEFÓNICA’S TECHNICAL ASSISTANCE CENTRES
General public: 1004
Soho and Professionals: 900 10 10 10
CUSTOMER SERVICES FOR REPAIRS DURING THE WARRANTY PERIOD
Phone: 902 197 115
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